Privacy Policy

Introduction

ADAS F1RST ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile ADAS calibration services or visit our website.

Information We Collect

We may collect information about you in various ways, including:

• Contact Information: Name, phone number, email address, and business address when you schedule services or contact us.
• Vehicle Information: Vehicle identification number (VIN), make, model, year, and repair order details necessary to perform calibration services.
• Service Records: Documentation of calibration procedures performed, diagnostic scan results, and related service history.
• Communication Data: Records of communications with us, including phone calls, text messages, and emails.
• Website Data: IP address, browser type, and usage patterns when you visit our website.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our ADAS calibration services
• Schedule and confirm service appointments
• Communicate with you about services, updates, and promotions
• Generate service documentation for your records and insurance purposes
• Comply with legal obligations and industry requirements
• Protect against fraudulent or unauthorized activity

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Partners: With collision repair shops or other parties directly involved in your vehicle service, as necessary to complete the requested calibration.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Protection: To protect our rights, privacy, safety, or property, or that of our customers or others.

SMS Communications

If you opt in to receive SMS notifications from ADAS F1RST, we will use your phone number to send service-related messages including appointment confirmations, status updates, and scheduling notifications. You can opt out at any time by replying STOP to any message. Message and data rates may apply.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for extended periods as required by industry standards and legal requirements.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Opt out of marketing communications

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.